Our Policies

Cancellation charges will be charged as follows :-

Your contract is made with Horizon Travel Services a Division of HORIZON SERVICES, Aurangabad. These booking conditions have been formulated as a result of our responsibilities under the law. They do not affect your statutory rights.
E-mail Policy - All e-mails are answered on the same day or within a few working hours. Our e-mails are short and crisp and attachments are sent only if required.
ACCEPTANCE OF BOOKING: All bookings are made and accepted subject to the terms set out in these conditions which, when applied to the information set out in our brochure, form the entire agreement between Horizon Travel Services and yourself.
MAKING A BOOKING: When you or your travel agent request a booking with Horizon Travel Services, we will, if we are able to accept such bookings, ask you to pay 50% deposit per person. Provisional Invoice/confirmation will be sent to you or to your travel agents for the balance of monies due. Full payment is required 8 weeks prior to departure. If you are departing within 8 weeks then the total holiday cost in full at the time of booking.

NOTE: We will not accept the liability if incorrect advice / information given to you by your travel agent unless this information /advice was given by us to him/her when you sign the booking form you are confirming that you have understood, and have accepted our booking conditions, holiday guide.

PAYMENT: Payment of monies paid by you to a travel agent for your booking with Horizon Travel Services are held by the travel agent as our agent.
CHANGES BY YOU: If you wish to change your plans in any way and we can accept the changes, a charge of US $ 42 or equivalent to Indian Rupees Per Person will apply provided that your instructions in writing are received more than 60 days prior to departure. Thereafter except as provided by applicable law, cancellation charges as specified in condition 7 below apply.
IF YOU CANCEL YOUR BOOKING: You or any member of your party may cancel your holiday at any time providing that the cancellation is made in writing by the person who made the original booking and is communicated to us in writing either direct or via your travel agent. We cannot action any cancellation until such time as the written instruction is received by ourselves. You will receive a refund of the amount paid, less cancellation fee specified below.

Period Before Departure Date. That Letter of Cancellation is Received	Cancellation Charges as % of Total Holiday Price	Cancellation Charges as % of Total Car Rental Price
40 days prior to departure	50%	50%
25 days prior to departure	75%	75%
20 days prior to departure	100%	100%
Note : If some, but not all, Party members cancel additional charges may be payable by the remaining members eg: Under Occupancy Charges.

IF WE AMEND YOUR BOOKING: It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do any time. Most of these changes are minor and we will advise you or your travel agent at the earliest possible date. In case of changes, you may decide whether or not to accept the change although you must let us know by return. As we do not control the day to day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available to you upon arrival at resort. If this happen, we will endeavor to provide accommodation of at least the same standard in the same Resort/Hotel Area. If only accommodation of a lower standard is available then we will refund the difference of the brochure price between the accommodation booked.

NOTE: We will not pay any compensation for changes which arise as a result of situation outside of our control such as technical or maintenance problems which means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or train or threat of war, civil strife, industrial disputes, natural disaster bad weather or terrorist activity.

COMPLAINTS: We do our best to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know in writing at the earliest opportunity. If a problem arises during your holiday, it is important that you advise the supplier and/or representative at the earliest opportunity who will endeavor to put things right. If your complaint cannot be resolved locally ask our representative or agent to contact us immediately. This should be followed up within 20 days of your return home by writing to our office giving your original documents, reference number, copy of the report, filed with the local representative in resort/hotel and other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility as we would have been deprived of the opportunity to investigate the matter and hopefully rectify the problem.
APPLICABLE LAW: This contract is made on the terms of these booking conditions which are governed by INDIAN LAW and both parties shall submit to the jurisdiction of the Indian Court at Aurangabad Maharashtra India.